Returns & refunds

Damaged, faulty or wrong items

If your order turns up damaged, faulty, or not what you ordered, let us know within 14 days of delivery and we’ll send a replacement or a full refund — your choice. A quick photo helps us sort it fast, and in most cases we won’t ask you to send anything back. Email hello@westerntamp.co.uk with your order number. You’ll never be out of pocket for postage on a faulty or incorrect item.

Where returns go

Western Tamp doesn’t hold stock. Your coffee is roasted, bagged and posted to you directly by our roasting partner Limini Coffee in Cleckheaton, West Yorkshire, so anything sent back goes to them rather than to us.

Always email hello@westerntamp.co.uk before sending anything back. We’ll confirm the return address in writing and log it against your order — parcels sent back unannounced are hard to match to an order and slow your refund down.

Whoever handles the parcel, your contract and your statutory rights are with APX Studios Ltd. Deal with us, not with our roaster.

Changed your mind

Because our coffee is roasted fresh to order and our food and drink are perishable, we can’t resell returned items, so opened products (coffee, tea or cocoa) can’t be returned for a refund simply due to a change of mind. If an item is still sealed and unopened, contact us within 14 days of delivery and we’ll arrange a return; the refund covers the cost of the goods (return postage is your responsibility unless the item was faulty).

Not enjoying your coffee?

Coffee is personal. If a roast isn’t to your taste, tell us what you were hoping for — we’d genuinely rather help you find the right bag than lose you. We can often point you to a roast that suits, or sort a goodwill resolution.

How refunds are paid

Approved refunds go back to your original payment method, usually within 5–10 working days of us receiving the return or agreeing the refund.

Your statutory rights

None of the above affects your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Note that perishable goods (such as fresh coffee) and goods made or personalised to order are generally exempt from the 14-day cooling-off cancellation right, but goods that are faulty or not as described are always covered.

Get in touch

Email hello@westerntamp.co.uk or use our contact page. We aim to reply within two working days.